Refund & Billing Error Procedure

Users may request a refund or billing review by emailing return@wereportyourrent.com or billing@wereportyourrent.com. Requests should include account email, charge date, charge amount, and reason for the request.

We review refund requests in good faith and generally seek to make things right for eligible users. We may issue refunds, credits, partial refunds, goodwill adjustments, or billing corrections when appropriate.

We may deny or limit refunds where the user engaged in fraud, submitted false information, abused trials or referrals, initiated a chargeback, used the Service after cancellation notice failed because of user error, incurred non-refundable third-party costs, received completed services, violated policies, or created duplicate accounts.

Verified duplicate charges, charges after confirmed cancellation, or clear billing system errors should generally be refunded or corrected promptly, subject to verification and fraud review.

Refunds may result in cancellation, loss of access, reversal of credits, pause of reporting workflows, or termination of service where payment is required to provide the Service.