Chargeback & Payment Dispute Policy

Users should contact billing@wereportyourrent.com or return@wereportyourrent.com before initiating a chargeback. We review billing concerns in good faith and may provide refunds, credits, or corrections where appropriate.

Users should include the account email, transaction date, amount, last four digits of the payment card if relevant, and a short explanation. We may request verification before disclosing account or billing details.

If a user initiates a chargeback, payment dispute, reversal, or bank dispute, we may suspend account access, pause reporting workflows, preserve account records, stop non-required service activity, and submit evidence to the payment processor or card network. Evidence may include account signup records, IP logs, acceptance logs, consent records, checkout disclosures, usage records, cancellation history, support communications, and service-delivery records.

We may deny future service, close accounts, reverse promotions, revoke affiliate credits, or restrict related accounts if we reasonably believe a payment dispute is fraudulent, abusive, inconsistent with account activity, or intended to obtain service without payment.

Nothing in this policy limits non-waivable consumer rights under applicable law or card-network rules.